At ECLIPORIA LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused or in like-new condition.
- Be returned in its original packaging with all accessories, manuals, and included components.
- Include proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Products showing signs of use or damage caused by misuse.
- Items returned without original packaging or missing accessories.
- Clearance or final sale items (if marked as non-returnable).
- Gift cards (if applicable).
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 7 days of delivery at support@ecli-poria.com.
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.
Return Process
To initiate a return:
- Contact us at support@ecli-poria.com.
- Include your order number and reason for the return.
- Wait for return authorization and return instructions.
- Securely package the item and ship it to the address provided by our support team.
Please do not return products without contacting us first.
Return Shipping Costs
If the return is due to:
- A defective product
- A damaged item
- An incorrect shipment
ECLIPORIA LLC will cover the return shipping costs.
If the return is due to:
- Ordering the wrong item
- No longer wanting the product
- Accidental purchase
The customer is responsible for the return shipping costs.
Shipping charges paid at checkout are generally non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our customer support team.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already entered processing or has been shipped, it can no longer be canceled. You may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
ECLIPORIA LLC
Email: support@ecli-poria.com
Phone: +1 (618) 388-7387
Business Address:
4615 Jamaica Dr NE
Albuquerque, NM 87111
United States
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)